RETURNS/ EXCHANGES OF ITEMS
All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.
If the product you received is deemed defective your order is eligible for a return or exchange.
We thank you for understanding this policy!
I RECEIVED A DEFECTIVE / WRONG PRODUCT
We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at firstname.lastname@example.org to notify us of the mix up. Please include your order number, name and emailed used on the order. Make sure to specify the original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.
Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect every time from Truly Branded - Lifestyle!
I FORGOT TO USE MY DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.
Only ONE discount code may be applied per order.
This applies to Free Shipping discount codes as well
I RECEIVED A SUSPICIOUS DM ASKING FOR PERSONAL INFORMATION, IS THIS LEGITIMATE?
@TrulyBrandedTees is our only verified page on Instagram. If any page other than @TrulyBrandedTees is tagging you saying you've won a giveaway it is a scam. We do NOT do cash giveaways! Any page posing as Truly Branded - Lifestyle asking for any personal information including cash app or bank account info through DM is a scam. Please do NOT respond!
WHEN WILL MY ORDER BE SHIPPED?
Due to complications regarding the COVID-19 virus orders may take 2-3 weeks to process and ship. If your order takes more than 3 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed.
*For International shipping please allow an additional 7-21 business days.
Orders placed on the weekend and holidays are processed on the next business day.
My order says delivered but I have not received it, what should I do?
USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
Shipping Address Issues
Truly Branded - Lifestyle WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
If your order is returned to our facility by USPS due to any address discrepancies you will be refunded the cost of merchandise [shipping non refundable]. Refunds typically take 5-10 business days to process.
If your delivery fails and contains a sold out item we will invoice shipping fee to reship your order to the updated address if requested. Alternatively you can receive a refund for the cost of merchandise.
If the order returns to our facility but the address is valid we will provide a second delivery attempt.
Why is my order still in "Pre-shipment"?
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.
It is uncommon but under the unfortunate circumstance that an item has been oversold and we are not able to ship said item with your order you will be refunded for the missing item and the remainder of your order will ship. If your whole order consists of that one item you will be refunded shipping also.
Urgent processing, if available, guarantees that your order will be processed before any general orders from that date. It does not guarantee a faster delivery time.
All Truly Branded - Lifestyle shirts, hats and hoodies are unisex sizing's unless otherwise stated.
Prices for our products are subject to change without notice.
The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.
Truly Branded - Lifestyle. All Rights Reserved.